Date: 20-Jul-2021
Location: Stellenbosch, Western Cape, ZA
Company: Capitec Bank Ltd
Purpose Statement
- Co-ordinate, investigate and provide timely feedback on incoming E-Channels related queries received from the Business Support Centre (BSC) and Complaint Management to the requesting party with the guidance of the E-Channels Specialist.
- Log and track E-Channels incidents on Jira.
- Oversee small system and/or operational improvements resulting from user and client queries
Experience
Min:
- 2 – 3 Years proven experience in providing technical support to departments dealing with client queries
- Ideally have understanding and working experience of SQL to look up and correlate databases
- Escalation processing, Isolation and Problem solving
- Report writing
- Provides feedback daily to junior and senior management levels
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Certification in SQL Programming
- A relevant tertiary qualification in Information Technology
Knowledge
Min:
Must have working knowledge of:
- IT systems development processes
- Formal report writing
- Trend Analysis
- S-track
Ideal Working knowledge of:
- Mobile Banking App support (USSD, Internet Banking, Banking App on mobile Devices)
- Previous experience working with ELK stack and Kibana, Jira
- SQL, proven experience (basic)
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Analytical Skills
- Problem solving skills
- Attention to Detail
- SQL Skills
Competencies
- Achieving Personal Work Goals and Objectives
- Delivering Results and Meeting Customer Expectations
- Working with People
Conditions of Employment
- Clear criminal and credit record
- Contactable via own mobile phone