Call Centre Agent / Santam Insurance

What will make you succesfull in this role

Santam Travel Insurance has a position available for a Call Centre Agent who will be based in Gauteng,Johannesburg (Illovo)
The Sucessfull candidate will be required to market and / or sell shortterm insurance products to clients as well as intermediaries.

What will make you successful in this role?

  • Interact with clients (telephonically or on face to face level)
  • Operate in an Inbound call Centre environment
  • Maintain excellent product knowledge
  • Provide correct, factuall information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act(FAIS ACT).
  • Be responsible for administrative and processing of documents including but not limited to policies ,endosements, qoutations and other supporting documentation
  • Resolution of verbal and written queries
  • Ensure a high leve of customer service including but not limited to excellent phone etiquette, effecive written and verbal communication.
  • Ad hoc support to management and the sales team as and when required

Qualification & Experience

  • Minimum Matric/Grade 12
  • FAIS Accreditation and RE1 is essential
  • 3 years experience in the Call centre environment
  • Candidate must have a understanding of the Travel Industry

Knowledge and Skills 

  • Commputer literate in MS Office Excell, Word and Outlook
  • Good interpersonal skills
  • Good command of the English Language
  • Service oriented 
  • Attention to Detail
  • Work well under pressure


  • Client Service Orientation
  • Problem Solving
  • Decision Making
  • Resillience
  • Handling Information
  • Gathering Information
  • Oral Communication

Build a successful career with us

We’re all about buiding strong , lasting relationships with our employees. We know that you have hopes for your future – career your personal developments and of achieving great things . We pride ourselves in helping to realise their worth. Through its four business clusters _ Santam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and Group Office – the group provides many opportunities for growth and development.

Who are we:

Santam is the market leader in the general insurance industry in the Southern Africa. We are a large, diversified, expanding and transforming company, and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both Africa and Asia.

Our Success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance Good and Proper. We’re about people. People drive our business so it  follows that we want to recruit the best people  possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our our employment equity goals we give preference to applicant from the designated groups in alignment with Divisions Employment Equity Targets

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